Porting Form

New or existing account?*
- I don't have an account
- I have an existing account number
Account Number*
Account Name*

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Account Details (as known by your current carrier)
Please ensure the details below match your existing account with your current Fixed Line provider.
Account Number*

Account number as shown on the bill from your current carrier.
Name of current carrier*
Organisation Name*
ABN / ACN*
Contact Name*
Prefix First Last
Position
Phone*
Email*

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Service Address*
Street Address Address Line 2 City State / Province / Region Postcode Country
Billing Address*
Street Address Address Line 2 City State / Province / Region Postcode Country

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Numbers to be ported
Number Porting*
Telephone Number

Please enter the telephone numbers you would like to port. If your telephone numbers are part of a range, enter them like this: 03 1234 5600 - 03 1234 5699 Single numbers will be processed as a CATA port. Mutliple numbers will be processed as a CATC port.
Complex Port
- These number(s) have a complex service.
Complex services include: Line Hunt, ADSL2+ Broadband, Faxstream Duet, Prepaid Diversion/EBD

Port Type	Porting Fee (on completition)	Porting Fee (per rejection)	Proposed Timeframe
Single Number (CAT A)	$30.00	$30.00	1-2 Weeks
Single Number (CAT C)	$50.00	$30.00	4-6 Weeks
Block Numbers (1-10) (CAT C)	$100.00	$50.00	4-6 Weeks
Block Numbers (11-100) (CAT C)	$150.00	$75.00	4-6 Weeks
Block Numbers (100+) (CAT C)	$POA	$POA	4-6 Weeks
Emergency Reversal/Return (CAT A)	$250.00	--	1 Business Day
Emergency Reversal/Return (CAT C) 1-100 Numbers	$2500.00	---	4 Hours

Porting fee will be charged upon successful completion of the port. Rejection Fee will be charged if the port order is rejected prior to completion. Ongoing charges apply for all ported numbers. Please consult your VoIP agreement for ongoing pricing.

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1. The Porting Authorisation Form (PAF) must be fully completed by the authorised representative and is valid for 90 days. 2. All fields on this form must be completed in full and signed by the authorised representative. 3. This form will only be accepted with the most recent copy of your telephone bill with the relevant telephone numbers shown. 4. TRUECOM PTY LTD reserves the right to charge a fee for porting the telephone number to or from TRUECOM. 5. TRUECOM PTY LTD reserves the right to charge a fee for any rejection of this porting application by your current carrier that is due to invalid information being supplied on this form. 6. You are responsible for settling your financial account with your current Service Provider if you owe them outstanding contractual obligations and costs. TRUECOM is not liable for any such costs. 7. TRUECOM is not liable for any costs incurred from your current service provider that are a result of the disconnection of the service, breaking of contract, or other fees. 8. TRUECOM provides no guarantee that it can port your telephone number from your current Service Provider. Your current Service Provider may reject this port request if the information you provide is incorrect or does not match the data held by them. A porting request may also be rejected for other reasons as stated in the Local Number Portability Code (C540), which is available on the Australian Communications and Media Authority website. 9. TRUECOM provides no guarantee that the telephone number will be ported within any specified timeframe. 10. You must not deactivate your existing service when porting. Telephone numbers can only be ported while active. Your service will be automatically deactivated by your current carrier once the port is completed. 11. You can only withdraw your authority to port this telephone number before the Electronic Cutover Advice is sent to your current Service Provider, which will be on or after the cutover date (TRUECOM will advise you of this date). 12. Only your telephone number will be ported to TRUECOM. This may result in the loss of any value added services (such as broadband) that are associated with the service provided by your existing Service Provider. 13. In the event of a port, withdrawal or reversal, TRUECOM is not responsible for any period of outage of the service or features of your current service or any value added service provided by your current Supplier. 14. If you wish to port your telephone number from TRUECOM to another Service Provider, then you must contact the other Provider. 15. If you change your mind and cancel the porting on the same day as the scheduled cutover date, then emergency return/reversal fees will apply.
I acknowledge that I am authorised to request the porting of the telephone number(s) listed on this form. I acknowledge that I have been advised that: By porting the telephone number(s) listed on this form, any services (including DSL) associated with that telephonenumber will be disconnected and may result in finalisation of the account for that service, There may be costs and obligations with the port from which may include early termination fees and porting fees fromboth your current carrier and TRUECOM, I indemnify TRUECOM PTY LTD against any loss or damage that may be suffered as a result of any informationincluded in this form being incorrect, or any rejection, delay, misconfiguration or failure to complete the port. I authorise for the telephone number(s) listed above to be ported to TRUECOM. I have read and understood the Term and Conditions on this form and hereby accept them.
Comments
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Telephone Number

Step 1 of 5

Account Details (as known by your current carrier)

Numbers to be ported