1.1 In order to claim under the warranty, you must contact us by phone or email to advise us that you wish to make a claim (return authority) and answer any questions we have. Our contact details are listed at the top of this page. We will assess whether you are eligible to claim under the warranty and determine, at…
ADSL2+ Broadband Plans
We provide shaping to 256k as part of your ADSL2+ Broadband plan if you go over your monthly quota. There is no charge for excess usage.
NBN Broadband Plans
We provide shaping to 256k as part of your ADSL2+ Broadband plan if you go over your monthly quota. There is no charge for excess usage.
Fibre Broadband and EFM / EOC Plans
All EFM/EOC plans have…
We may supply hardware from a number of vendors including:
Snom
www.snom.com
2 Year Manufacturers Warranty
Yealink
www.yealink.com
1 Year Manufacturers Warranty
Polycom
www.polycom.com
1 Year Manufacturers Warranty
Ubiquiti
www.ubnt.com
1 Year Manufacturers Warranty
Netcomm
www.netcomm.com.au
1 Year Manufacturers Warranty
Grandstream
www.grandstream.com
1 Year Manufacturers Warranty
In the event that a device fails during the warranty period, you are required to return the equipment to us at your own cost. The device will be assessed for manufacturers defects or damage.…
We might use parts and capabilities of other service providers networks to deliver a service to you. Each service provider may provide downstream (last mile) or upstream (connectivity) in the delivery of your service. These providers may include:
NBNCo
Telstra Wholesale (InfraCo)
OPTUS
TPG / AAPT / SOUL / Pipe Networks
Symbio Networks
VOCUS
FGTelecom
IX Australia
Megaport
Opticomm
X Integration
We are…