Restricting Access to your account

Verifying your identity

If you are required to call us via phone, we may ask you a few questions to verify your identity. This may include:

Organisation Details
Contact Details
Personal information such as Date of Birth or Drivers License Number

We may also need to call you back on one of the numbers we have listed, if we have concerns regarding…

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Terms of Sale

The following terms and conditions of sale (“Terms of Sale”) shall apply to and form part of any contract for the supply of goods and services (“Goods”) by BINARY NETWORKS PTY LTD (“the Company”) to another party (“the Purchaser”).
1.1 No quotation given by the Company to the Purchaser shall constitute an offer. Any order from…

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Appointing an authorised representative

If you wish to appoint an Authorised Representative to deal with Binary Networks on your behalf, please complete the form.

When you appoint an Authorised Representative you are giving the person you appoint the authority to deal with us on your behalf as your agent. This means that the Authorised Representative has the power to act and access information as if they…

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Restricted / Illegal content

Binary Networks has a zero tolerance approach to content which is illegal, prohibited or infringes on State or Commonwealth laws. This includes copyright infringement.

Illegal content refers to items such as:

Child pornography
Instructions in Crime, violence or drug use
Sexually explicit content or Actual sex
Excessive violence

If this content is detected on our servers or is accessed using our networks, the matter will be referred immediately…

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Customer Charter

Binary Networks is committed to understanding and meeting the needs of each and every customer. Our staff are dedicated professionals who have a genuine desire to provide knowledge, support and an overall personal experience to every customer.

Our customer charter is our promise to provide you with reliable and affordable telecommunications that will seamless integrate into your business. From your initial…

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Financial Hardship Policy

What is financial hardship?

The Telecommunications Consumer Protections Code C628:2019 defines Financial Hardship as a situation where a customer is unable to discharge of the financial obligations in relation to our services due to a reasonable temporary or ongoing cause but where the customer expects to be able to do so over time if payment arrangements are changed.

We are here to…

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Complaint Handling Process

Our principles:

You have a right to complain, and if you do we will deal with your complaint in a fair, efficient, objective manner and through a transparent process.

We strive to solve any problems you may have during your first contact with us.

Our complaint handling process complies with the requirements of the Telecommunications Consumer Protections Code C628:2012 (TCP Code) and responsibility…

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Binary Networks

Melbourne based company providing all business telecommunication needs. Products and services include; Hosted PBX, SIP Trunks, VoIP Systems and Handsets, ADSL2+, Fibre, EFM, PSTN, NBN, Hosting and all Networking Equipment.


Telecommunications Industry Ombudsman CommCom Australian Communications Media Authority APNIC
Ready to Connect?
1300 246 279

+61 3 9020 8400

Fax: +61 3 8080 0701