Legal

Terms of Sale

TERMS & CONDITIONS OF SALE
The following terms and conditions of sale (“Terms of Sale”) shall apply to and form part of any contract for the supply of goods and services (“Goods”) by BINARY NETWORKS PTY LTD (“the Company”) to another party (“the Purchaser”).
1. QUOTATION
1.1 No quotation given by the Company to the Purchaser shall constitute an offer. Any order from…

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Appointing an authorised representative

If you wish to appoint an Authorised Representative to deal with Truecom Pty Ltd on your behalf, please complete the form.

When you appoint an Authorised Representative you are giving the person you appoint the authority to deal with us on your behalf as your agent. This means that the Authorised Representative has the power to act and access information as if…

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Restricted / Illegal content

Binary Networks has a zero tolerance approach to content which is illegal, prohibited or infringes on State or Commonwealth laws. This includes copyright infringement.

Illegal content refers to items such as:

Child pornography
Instructions in Crime, violence or drug use
Sexually explicit content or Actual sex
Excessive violence

If this content is detected on our servers or is accessed using our networks, the matter will be referred immediately…

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Customer Charter

Binary Networks is committed to understanding and meeting the needs of each and every customer. Our staff are dedicated professionals who have a genuine desire to provide knowledge, support and an overall personal experience to every customer.

Our customer charter is our promise to provide you with reliable and affordable telecommunications that will seamless integrate into your business. From your initial…

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Financial Hardship Policy

Definition of “Hardship”

The Telecommunications Consumer Protections Code (TCP) defines financial hardship as a situation where:

(a) a Customer is unable to discharge the financial obligations owed by the Customer under their Customer Contract or otherwise discharge the financial obligations owed by the Customer to a Supplier, due to illness, unemployment or other reasonable cause; and
(b) the Customer believes that they are…

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Complaint Handling Process

Our principles:

You have a right to complain, and if you do we will deal with your complaint in a fair, efficient, objective manner and through a transparent process.

We strive to solve any problems you may have during your first contact with us.

Our complaint handling process complies with the requirements of the Telecommunications Consumer Protections Code C628:2012 (TCP Code) and responsibility…

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Warranty Information Statement

1.1 In order to claim under the warranty, you must contact us by phone or email to advise us that you wish to make a claim (return authority) and answer any questions we have. Our contact details are listed at the top of this page. We will assess whether you are eligible to claim under the warranty and determine, at…

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