Verifying your identity
If you are required to call us via phone, we may ask you a few questions to verify your identity. This may include:
Organisation Details
Contact Details
Personal information such as Date of Birth or Drivers License Number
We may also need to call you back on one of the numbers we have listed, if we have concerns regarding…
TERMS & CONDITIONS OF SALE
The following terms and conditions of sale (“Terms of Sale”) shall apply to and form part of any contract for the supply of goods and services (“Goods”) by BINARY NETWORKS PTY LTD (“the Company”) to another party (“the Purchaser”).
1. QUOTATION
1.1 No quotation given by the Company to the Purchaser shall constitute an offer. Any order from…
If you wish to appoint an Authorised Representative to deal with Binary Networks on your behalf, please complete the form.
When you appoint an Authorised Representative you are giving the person you appoint the authority to deal with us on your behalf as your agent. This means that the Authorised Representative has the power to act and access information as if they…
Binary Networks has a zero tolerance approach to content which is illegal, prohibited or infringes on State or Commonwealth laws. This includes copyright infringement.
Illegal content refers to items such as:
Child pornography
Instructions in Crime, violence or drug use
Sexually explicit content or Actual sex
Excessive violence
If this content is detected on our servers or is accessed using our networks, the matter will be referred immediately…
Binary Networks is committed to understanding and meeting the needs of each and every customer. Our staff are dedicated professionals who have a genuine desire to provide knowledge, support and an overall personal experience to every customer.
Our customer charter is our promise to provide you with reliable and affordable telecommunications that will seamless integrate into your business. From your initial…
What is financial hardship?
The Telecommunications Consumer Protections Code C628:2019 defines Financial Hardship as a situation where a customer is unable to discharge of the financial obligations in relation to our services due to a reasonable temporary or ongoing cause but where the customer expects to be able to do so over time if payment arrangements are changed.
We are here to…
Our principles:
You have a right to complain, and if you do we will deal with your complaint in a fair, efficient, objective manner and through a transparent process.
We strive to solve any problems you may have during your first contact with us.
Our complaint handling process complies with the requirements of the Telecommunications Consumer Protections Code C628:2012 (TCP Code) and responsibility…