Accounts & Billing

Managing unauthorised account access

Binary Networks implements a number of processes and procedures to ensure consumer accounts are not accessed by unauthorised persons.
This includes:

Verifying that all email correspondence matches the primary email address on our records.

Confirming all service cancellations in writing to the primary email address.

Performing an ID Check for all telephone enquiries by verifying account name, number, contact name…

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Credit Management Policy

Credit Management Policy


Your telephone or internet bill

Binary Networks will provide you with a monthly bill for your phone or internet services (unless you have an annual subscription or other arrangement).

Paying your bill

Each bill is due for payment within 10 days from the issue date of the invoice.  In some circumstances, we may extend 30 day credit terms. It is your…

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Estimating your Data Usage

Estimating Data Usage

It is important to know that your usage allowance is the amount of data that you are allowed to transfer over the Internet. This may include transferring data as download (from other computers to yours) or transferring data as upload (from your computer to others).
Usage allowances are set by us and provide a download usage allowance, and upload…

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Financial Hardship Policy

What is financial hardship?

The Telecommunications Consumer Protections Code C628:2019 defines Financial Hardship as a situation where a customer is unable to discharge of the financial obligations in relation to our services due to a reasonable temporary or ongoing cause but where the customer expects to be able to do so over time if payment arrangements are changed.

We are here to…

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Complaint Handling Process

Our principles:

You have a right to complain, and if you do we will deal with your complaint in a fair, efficient, objective manner and through a transparent process.

We strive to solve any problems you may have during your first contact with us.

Our complaint handling process complies with the requirements of the Telecommunications Consumer Protections Code C628:2012 (TCP Code) and responsibility…

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Account Contacts

This article will give you a rundown of the different types of contacts that may be authorised on an Binary Networks account, and what they can do.

“Contacts” are people listed on the account (such as the account holder) along with their contact details. We have several different types of contact listings – Primary, Billing, Technical and Representative. Each type has…

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Binary Networks

Melbourne based company providing all business telecommunication needs. Products and services include; Hosted PBX, SIP Trunks, VoIP Systems and Handsets, ADSL2+, Fibre, EFM, PSTN, NBN, Hosting and all Networking Equipment.


Telecommunications Industry Ombudsman CommCom Australian Communications Media Authority APNIC
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+61 3 9020 8400

Fax: +61 3 8080 0701