Accounts & Billing

Credit Management Policy

Credit Management Policy

 

Your telephone or internet bill

Binary Networks will provide you with a monthly bill for your phone or internet services (unless you have an annual subscription or other arrangement).

Paying your bill

Each bill is due for payment within 10 days from the issue date of the invoice.  In some circumstances, we may extend 30 day credit terms. It is your…

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Estimating your Data Usage

Estimating Data Usage

It is important to know that your usage allowance is the amount of data that you are allowed to transfer over the Internet. This may include transferring data as download (from other computers to yours) or transferring data as upload (from your computer to others).
Usage allowances are set by us and provide a download usage allowance, and upload…

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Financial Hardship Policy

Definition of “Hardship”

The Telecommunications Consumer Protections Code (TCP) defines financial hardship as a situation where:

(a) a Customer is unable to discharge the financial obligations owed by the Customer under their Customer Contract or otherwise discharge the financial obligations owed by the Customer to a Supplier, due to illness, unemployment or other reasonable cause; and
(b) the Customer believes that they are…

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Complaint Handling Process

Our principles:

You have a right to complain, and if you do we will deal with your complaint in a fair, efficient, objective manner and through a transparent process.

We strive to solve any problems you may have during your first contact with us.

Our complaint handling process complies with the requirements of the Telecommunications Consumer Protections Code C628:2012 (TCP Code) and responsibility…

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Account Contacts

Account Contacts
This article will give you a rundown of the different types of contacts that may be authorised on an Binary Networks account, and what they can do.

“Contacts” are people listed on the account (such as the account holder) along with their contact details. In the Binary Networks Group, we have several different types of contact listings – Billing, Phone,…

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